Privacy Policy

Last updated: March 2026

PETGO LIFE LIMITED ("PetGo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Information We Collect

We collect information you provide directly, including your name, email address, pet information (names, breeds, health records), and any messages you send through our platform. We also collect usage data automatically, such as device information, app usage patterns, and log data.

How We Use Your Information

We use your information to provide and improve our services, send you notifications about your pets' health schedules, facilitate communication between pet owners and veterinary professionals, and personalise your experience.

Data Sharing

We do not sell your personal information. We may share data with veterinary professionals you choose to connect with, service providers who help us operate the platform, and as required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at [email protected].

Contact

PETGO LIFE LIMITED, Unit 6, 12 Pepper Street, London, E14 9RP. Email: [email protected]